At Party Item, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, unopened, and in their original packaging.
• Products that have been used, damaged by the customer, or are missing original packaging are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Opened balloons
• Customized party items
• Used decorations
• Clearance or sale items

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be processed within 5–7 business days using the original payment method.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

Contact

For return requests, contact us before sending any item back.